FREQUENT ASKED QUESTIONS

Below you find some of the most questions about the Beat Icons true wireless earbuds.

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With Amazon Prime you have your Beat Icons at home within 2 days.

Check the following:

  • You can usually set whether smartphones or tablets should be ignored on smartphones and tablets. Check this and deactivate it if this is set.
  • Many devices  can connect up to 8 Bluetooth devices. To save space, you need to sometimes remove one or more devices connected.
  • Restarting your smartphone can also help if the new device cannot be found.

If you have connected the Beat icons before, remove them from your Bluetooth list and then pair them again. This often resolves the malfunction.

The Beat Icons come with 3 different earcaps. Choose the right sized earcap that fits in your ears. Carefully follow the instructions in the manual to ensure that you place them correctly.

The Beat Icons give a stable connection up to 12 meters. Sometimes a simple reset can help resolve minor malfunctions. Read here how to reset the Beat Icons.

Check the following:

  • If unnecessary devices are connected to your smartphone or tablet, disconnect all connections that are not required.
  • Ensure that the Bluetooth connection is not disturbed by material such as metal. A microwave or WiFi router for example can also disturb and weaken the signal.

The Beat Icons can be switched between English and German language. By pressing and holding the left Beat Icon for 5 seconds, you switch the language settings.

If you can only connect the left or right, the Beat Icons are set individually. In that case you have to reset the earbuds. You can read here how to do this here.

Absolutely. The Beat Icons have an integrated dual microphone on the right earbud so that you can use them during conversations when connected to a smartphone that has supports the Bluetooth® HFP-profile. 

In addition to phone conversations, the earbuds work with many apps that use Voice over Internet Protocol (VoIP), such as Skype or FaceTime.

The Beat Icons are supplied with a USB cable which can be charged from the charging case or from your PC or laptop. Please note that the PC or laptop must be switched on and out of standby mode in order to charge via USB. The earbuds must als be placed in the charging box to charge them.

The Beat Icons must be cleaned after each use by gently wiping the earbuds. Ensure that no moisture can enter the earpieces through the opening. Also do not blow air into the earbuds. This can cause moisture.

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